This is an overview of how to enter an application into Core.
The "App Entry" process is designed to streamline application entry into the system, ensuring that all necessary data is captured accurately and efficiently.
Agent Search:
The initial step in the process is to add the agent(s).
Note:
- Agent records must be created in the system before they can be included in an application. Prospect agents are not eligible to be added, but you can add multiple agents to the same application.
- Splits must total 100% unless there is a split with the MGA.
Client Search:
You can add both primary and secondary clients to an opportunity. If the client does not already exist in the system, you will need to add them in Step 3.
During the process, you will select the case type in Step 2.
- Core supports three primary Case Types:
- Direct Cases: These are typically discovered when a commission payment is received and immediately go to an In-Force status when created.
- Formal Cases: These cases start with the submission of an application, leading to a formal underwriting process.
- Informal Cases: These cases begin with initial client interest. They are typically converted into formal cases once an application is submitted.
Opportunity:
All opportunities created for an agent will be visible and selectable.- When an opportunity is linked to a case, the system automatically marks the opportunity as "won" and displays a case indicator on the opportunity record.
App Entry:
- To add application details, you must first select a line of business. Once selected, the relevant fields for that line of business will appear on the screen.
Many of the collected details are used for reporting purposes to help improve decision-making.
Premiums:
For Annuity Business: Set Annuity Premium as the required component.
For Disability, Long-Term Care, Medical Supplement, and Term Life, Set the Basic Premium as the required component. Include a checkbox to indicate if the policy fee is non-commissionable and needs to be listed separately.
For Permanent Life and other product types: Set Target Premium as the required component. After saving the product, add these premium components: Excess, Lump Sum/1035 Funds, Rolling Target, and Planned Premium. Once these components are added, navigate to the Product Info tab and enable the system to calculate excess if the product pays excess.
Note: If the policy fee is banded, you must create the bandings on the premium component tab of the product record after it is saved.
Always select from the available premium components listed under the carrier record. If a required option is unavailable, it needs to be added at the carrier level.
Important Contacts
The system assigns the writing agent's team for both the Case Manager and Contract Manager roles, but you can override the case manager assignment if necessary.
- Case Management versus Direct Case
- Direct Cases are automatically added to the system with an "In-Force" status. A case manager is assigned if follow-ups are needed.
- Informal Analyst
- Add an Informal Analyst when someone other than the case manager is responsible for updating the case.
Requirements
Requirements in Core are displayed if they are associated with a product. You can also add specific requirements before finalizing and saving the application.