APPS Overview

Ordering exams via APPS is a quick process with only two required fields, Vendor and Account Number.

Ordering an exam:

  1. On the 'Case Details' tab, scroll down to the Service Orders section and click 'Order Exam'
  2. Select 'Apps' from the dropdown menu for Exam Vendor
  3. Click the dropdown menu for 'Account Number'
  4. Select the account number. Typically, there is only one account number per carrier
  5. Optional - You can use the 'Notes' section to relay additional information to APPS
  6. Click the 'Order Exam' button
  7. A pop-up window displays that the exam order was sent successfully

APPS Order Exam

Once an exam has been ordered:

  1. Return to the Service Orders section of the 'Case Details' tab
  2. The order you just placed should be listed
  3. As the order moves through the APPS process, the Status will be updated
    1. The first status is "Acknowledged"
  4. Files sent through APPS can be found at the bottom of the 'Case Details' tab under the 'Files/Images Section'
    1. Files denoted as Internal Only are for the Techficient team. You can open this links, but it may look like gibberish to you

APPS Status

16 STEPS

1. On the Case Action tab, click Order Exam.

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2. Click Select Vendor.

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3. Select APPS.

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4. Click Select Account Number.

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5. Select William Penn of NY.

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6. The notes section is optional and is used to convey case information to APPS. Click Order Notes.

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7. Type Note and Press Enter.

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8. Click Order Exam.

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9. The pop-up displays that the order was sent successfully.

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10. Click Close.

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11. Let's take a look at a previous order that was sent for the case. Click on the plus sign.

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12. Additional details are provided when the section is expanded.

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13. Files from APPS are added at the bottom of the page under the Files/Images Section.

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14. Files denoted as Internal Only are meant for the Techficient team. You can open the links, but it may look like gibberish.

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15. As a summary, you can order exams via CORE through both APPS and Exam One.

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16. That's it. You're done.

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Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/1978768/Ordering-Exams-via-APPS