Ordering exams via APPS is a quick process with only two required fields, Vendor and Account Number.
Ordering an exam:
- On the 'Case Details' tab, scroll down to the Service Orders section and click 'Order Exam'
- Select 'Apps' from the dropdown menu for Exam Vendor
- Click the dropdown menu for 'Account Number'
- Select the account number. Typically, there is only one account number per carrier
- Optional - You can use the 'Notes' section to relay additional information to APPS
- Click the 'Order Exam' button
- A pop-up window displays that the exam order was sent successfully
Once an exam has been ordered:
- Return to the Service Orders section of the 'Case Details' tab
- The order you just placed should be listed
- As the order moves through the APPS process, the Status will be updated
- The first status is "Acknowledged"
- Files sent through APPS can be found at the bottom of the 'Case Details' tab under the 'Files/Images Section'
- Files denoted as Internal Only are for the Techficient team. You can open this links, but it may look like gibberish to you