How to disable your pop-up blocker

In order for the Agent Portal to work and receive notifications, you will need to disable your pop-up blocker on your web browser

Internet Explorer®

Take the following steps to disable pop-up blockers:

1. Click Tools or the gear icon.
2. Click Internet options.
3. Click the Privacy tab.
4. Uncheck Turn on Pop-up Blocker.
5. Click OK.

Chrome®

Take the following steps to disable pop-up blockers:

1. Click the Chrome menu button.
   Note: The button is on the upper-right of the browser and is indicated by three dots.
2. Select Settings.
3. At the bottom of the page, click Advanced.
   Note: If Advanced is already selected, additional options will be available below it.
4. Under Privacy and security, click Site settings.
5. Click Pop-ups and redirects.
6. Click Blocked (recommended).
   Note: After the popup blocker is disabled, the option will show as enabled and display Allowed.

Firefox®

Take the following steps to disable pop-up blockers:

1. Click the Open menu button (three bars) in the upper-right corner.
2. Click Options or Preferences.
3. Select Privacy & Security on the left.
4. Uncheck Block pop-up windows to disable the pop-up blocker.
5. Close and relaunch Firefox.

Safari®

Take the following steps to disable pop-up blockers:

1. Click the Safari menu.
2. Select Preferences from the drop-down.
3. Click Websites.
4. Click Pop-up Windows located on the left side.
5. Click the drop-down next to Lexis and select Allow.
6. Close and reopen Safari.

iPhone or iPad IOS

1. Open the Settings app in iOS and go to Safari.
2. Under the General Safari settings, toggle the switch next to “Block Pop-ups” to the OFF position to disable the popup blocker.