This is an overview of how to update an Agent Profile.
Agent Profiles capture a wide range of information and activities associated with each agent, organized across various tabs for easy navigation and management:
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Summary Tab: This tab provides an overview of the agent’s essential details, including their assigned team members, specific assignments, and any corporate relationships. It also displays the agent's preferred communication methods, contact information, and a list of employees linked to the agent.
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Activities Tab: Use this tab to track all follow-ups and notes related to the agent.
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Contracts Tab: The tab allows you to add new contracts, review existing agreements, and make necessary updates, ensuring the agent’s contractual status is up-to-date and accurate.
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Education, Licenses, and EFT Tabs: These tabs are dedicated to managing the agent's credentials and financial information. Use the SureLC integration to keep the agent's educational qualifications, licenses, and EFT details current.
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Hierarchy Tab: This tab is crucial for defining the agent's position within the organizational structure. By clicking Add Affiliation, you can add or modify their reporting lines and commission uplines.
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Cases Tab: View all the cases associated with the agent.
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Opportunities Tab: This tab is designed to manage pre-sales activities. You can add new opportunities, track progress, and manage leads.
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Files Tab: Use this tab to store and manage all attachments related to the agent.
Important Terms
Activity: An activity within Core refers to a task, action, or event designated to an agent, case manager, or other users to track progress, maintain records, and manage workflows within the system.
Affiliation (Relationship Hierarchy): Connect agents with similar reporting interests, creating a structured hierarchy for comprehensive reporting at multiple levels, including the highest parent level. This hierarchy is essential for effective contracting and commission processes, ensuring each agent or agency is linked correctly. Affiliations also define specific restrictions for agent profiles, including rules of engagement and commission payout structures for each group of advisors.
- Parent/Level 1 Affiliation: The highest level in the affiliation hierarchy within Core. It represents the primary organizational entity or top-level grouping to which multiple agents or agencies are connected.
- Child Affiliation(s): The subordinate level(s) representing a subset of agents or agencies under the management or supervision of a parent affiliation.
Assignments: Roles that can be assigned to an agent record, such as Sales, Contract Manager, Internal Sales, etc.
Attachments: Files that can be saved to various records within the system, such as cases, agents, or agencies. There is no size limit for these attachments, allowing for a wide range of document types and sizes to be stored securely.
Case Type: There are three application types:
- Direct: Tracks cases learned about after they went Inforce, typically discovered through statements.
- Formal: Tracks an application through to Inforce.
- Informal: Tracks a proposed client’s intent to apply for insurance, with fewer required fields and a workflow to update the case to Formal.
Commission Payer: The entity responsible for paying commissions to the agent or their upline, typically an Insurance Company (Insco) or BGA.
Commission Schedule: A schedule created by each BGA to set commission rates for everyone in the case hierarchy.
Compensation Hierarchy: Found within the hierarchy tab of an agent’s profile, this captures the affiliation that must be added for reporting and compensation purposes. If part of the commission hierarchy, it is termed a Compensation Affiliation.
Contact Rules: A field on an agent’s record that tracks how the agent prefers to be communicated with (e.g., Do Not Contact). It serves as an alternative to “Communication Preferences.”
Employee(s): Records added to an agent, agency, or carrier in the system, primarily for CRM purposes. Employees do not have access to the Core platform but are included in maintaining a comprehensive record of all individuals associated with a Core record, such as administrative staff, support personnel, or other non-licensed team members.
Files/Images: Documents can be saved on case, agent/agency, carrier, and vendor records.
Hierarchy: Added to an agent or agency to determine how carriers pay commissions or how the organizational structure is reported.
Opportunity: Pre-sales activities tracked on an agent’s profile.
Opportunity Scenario: Core allows users to create scenarios based on product type linked to opportunities created from different lines of business. Multiple scenarios can be created within a single opportunity.
Recruiter: A type of affiliation for recruiters or external sales, used for compensation and reporting hierarchies.
Update Upline Contracts: Users can update reporting and commission hierarchies by adding uplines in the agent’s hierarchy tab or on a case's “Contracting” tab.