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Creating and Updating an Agency

This is an overview of how to create and update an Agency.

What is an Agency?

Agencies play several important roles within Core:

Affiliation Contact Record: An agency can act as the primary contact record for various affiliations.

Agent of Record for Cases: An agency may also be appointed as the agent of record for particular cases, serving as a substitute for individual agents.

Broker Dealer: An agency can be designated as a broker-dealer.

Creating an Agency

The only required fields for an Agency are the name, Corporation and Contact Information.

 

  • Agency Information can be added through the SureLC integration.
  • The Corporation Selection allows you to choose between your BGA name or BGA-Name Variable.
    Helpful Tip:
    When making this selection, choose your BGA name (not the variable option). 
  • When adding a signing officer, the agent record for that signing officer must already be created in the system.

 

Updating an Agency Record

Once the agency is created, additional tabs will appear:

  • Account Setup 
  • Licenses
  • EFT 
  • Contracts 
  • Hierarchy 
  • Employees
  • Agents
  • Notes 
  • Cases
  • Files
  • At this time, the system allows you to add only a single contract with an Insurance Carrier payment. The system will guide you step-by-step through the process of creating this contract.
  • Agents: Agents will automatically be linked when the agency is added to their profile
  • Notes: Refers to the capability to add a note or follow-up associated with the agency for tracking and communication purposes.
  • Cases: Cases will automatically populate under the agency if it is used in place of an agent for a specific case.

 

Important Terms

  • Files: Attachments that can be saved to various records within the system, such as cases, agents, or agencies. There is no size limit for these attachments, allowing for a wide range of document types and sizes to be stored securely.
  • Corporation: An organization categorized as either variable or fixed, based on the types of products it offers. Select 'variable' only if the organization exclusively sells variable products.
  • Employee(s): Records added to an agent, agency, or carrier in the system, primarily for CRM purposes. Employees do not have access to the Core platform but are included to maintain a comprehensive record of all individuals associated with a Core record, such as administrative staff, support personnel, or other non-licensed team members.
  • Hierarchy: Added to an agent or agency to determine how carriers pay commissions or how the organizational structure is reported.

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